Terms of service

These terms govern your use of Myplace, a service operated by [Company legal name], [Registered address] (“we”). By creating an account you agree to them on behalf of yourself and the business you represent.

1. The service

Myplace lets accommodation businesses create a website, manage availability, rates and reservations, and accept bookings from guests. Features depend on the plan you choose.

2. Your account

• You must give accurate information and keep your login details secure.
• You are responsible for everything done under your account, including by teammates you invite.
• You must be authorized to act for the business you register.

3. Your content and your guests

You keep ownership of the content you upload (text, photos, prices, policies) and you are responsible for it being accurate and lawful, including descriptions of amenities, prices, taxes and cancellation policies shown to guests. You are the provider of the accommodation; the contract for a stay is between you and your guest. You are responsible for handling your guests' personal data lawfully; we process it on your behalf as described in the privacy policy and data processing terms.

4. Payments from guests

Online guest payments are processed by Stripe through a Stripe account connected in your name, under Stripe's own terms. Funds are paid to you by Stripe. Refunds, disputes and chargebacks are your responsibility. If a platform commission applies, it is shown in your dashboard before it takes effect.

5. Subscription and billing

• Plans are billed in advance, monthly or yearly, through Stripe. Prices are shown before you subscribe and exclude VAT where applicable.
• You can upgrade, downgrade or cancel at any time. Cancellation takes effect at the end of the current billing period.
• If a payment fails, a grace period applies; after it, paid features are paused. Your website and reservations remain online with the Starter plan's limits.
• Custom domain add-ons are billed per domain. When an add-on ends, the domain keeps working for the stated grace period and is then disconnected.

6. Acceptable use

You may not use the service for unlawful content, misleading listings, fake reviews, spam, or attempts to access other customers' data or disrupt the service. We may suspend accounts that break these rules, and will tell you why.

7. Availability and changes

We work to keep the service available and secure but cannot guarantee it will be uninterrupted. We may change features; we will give reasonable notice of changes that materially reduce what your plan includes.

8. Liability

To the extent permitted by law, our total liability for any claim is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect losses, such as lost bookings or profits. Nothing in these terms limits liability that cannot be limited by law.

9. Ending the service

You can delete your business at any time in Settings. Your websites go offline immediately and data is deleted after 30 days, except records we must keep by law. You can export your data before then.

10. Law and contact

These terms are governed by the laws of [Country of registration]. Questions: [Contact email].